We understand that the product that you have purchased may not suit or fit. In order for us to best assist you please read the following information carefully before returning a product.
Aqua Sphere offers a 30 day returns policy within Philippines for all goods that are unused and in a saleable condition. This means:
- That the product you wish to return is undamaged, unworn, unmarked and where applicable with tags still attached (this includes packaging).
- All swimwear should be tried on over underwear, and the protective adhesive label should not be removed.
- If you believe your product is faulty please refer to Faulty items section below.
If a product comes back and meets the standards above, we will offer you an exchange for a different size or product. If a product comes back that has been clearly worn, used in water or is damaged your return may be rejected and the goods shipped back to you. Please note that we will only make the exchange for a different size or product once.
For all returns, please contact us at email@example.com outlining what product you would like to return, reason and your order number. We will do our best to look after you from here.
Faulty Item Policy
In the unlikely event that any of your goods are faulty, please send us a photo, a description of the fault, and your order number to firstname.lastname@example.org. From here we will be able to assess if it is a genuine fault and will assist you the best we can from there.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
1. WHAT IS THE EXPECTED LIFE SPAN OF MY GOGGLES?
Aqua Sphere offers a standard warranty period of 1 year, but they can last much longer dependent on how often they are used and how they are cared for. Always rinse after use, allow to dry naturally and store in protective case to prolong the life of your goggles.
2. I CANNOT GET MY GOGGLES TO SEAL, WHY?
Swim goggles may leak when the seal changes shape from wear and tear on the skirt, causing water to leak into the goggles. Always try on swim goggles before buying them to ensure a tight seal. A seal should be created easily just by lightly pressing the skirt around the eye area without the use of the strap, they should stay in position easily if they are a good fit.
3. WHY ARE MY GOGGLES FOGGING UP? WHAT CAN I DO TO PREVENT THIS?
Immerse your goggles in the pool water for about five minutes before swimming. This helps them to adjust to the temperature of the water and can reduce the likelihood and severity of fogging.
4. WHAT ARE THE BEST GOGGLES FOR OUTDOOR SWIMMING?
All of our goggles can be used for outdoor events, but if you choose any of the following lens types blue, polarized, dark or mirrored these have more benefit for filtering out brightness.
5. WHAT ARE THE BEST GOGGLES FOR INDOOR POOL TRAINING?
Goggles with a clear lens are recommended for indoor pool training.
6. CAN I RETURN MY GOGGLES FOR EXCHANGE IT THEY ARE NOT THE CORRECT FIT FOR MY FACE SHAPE?
Unfortunately the fit should be determined prior to your purchase, incorrect fit is not classed as a product fault and is not a warranty issue, therefore you would need to discuss this with your retailer to review your option for exchange.
7. HOW DO I CLEAN MY GOGGLES?
Rinse the goggle in fresh water after use. To avoid any damages to the inside of the lens for preserving the anti fog treatment. Do not spit on or rub the lens with you fingers. avoid solvents, detergents, alcohol, fog proof liquids different from the recommend ones. Keep the product away from heat sources and avoid direct exposure to sunlight.
8. HOW LONG DOES THE ANTI FOG COATING LAST?
This depends on how often and in what conditions the goggle is used, in warm humid conditions the users skin contact and perspiration can affect the longevity of the anti fog coating, to support and maintain your goggle there is anti fog solution available at your retailer.
9. ARE YOUR GOGGLES LATEX FREE?
All Aqua Sphere eye protection materials are hypoallergenic and latex free.
10. WHAT TYPE OF CONDITIONS ARE POLARIZED LENSES USED FOR?
Polarized goggles are used by outdoor swimmers and triathletes where glare can be irritating or dangerous, especially backstrokers who look up at the sun as they swim. A special coating is applied to the lenses to reflect intense light that might hamper vision.
11. DO YOU GOGGLES OFFER UVA/UVB PROTECTION?
Aqua Sphere goggles have 100% UVA/UVB protection with scratch resistance and anti-fog treatment.
CARING FOR YOUR SWIMSUIT
Finding the perfect swimsuit is hard, so when you do find it, you need to take care of it so it lasts longer!
The elements of your swimsuit that help to keep its shape, protect from the elements and make it chlorine resistant are the same things that are easily degradable if not taken proper care of.
Plus, frequent exposure to chlorinated water, sun, salt and perspiration can cause your swimsuit to fade and deteriorate, so it is essential to care for your suit in the correct way to make it last as long as possible.
Here are our top tips to make your swimwear last longer.
1. HOW TO TAKE CARE OF MY SWIMSUIT?
Alternate your swimsuit if you swim every day. The elastane needs time to get back into its original shape.
Be careful where you sit around the pool. Hard and abrasive surfaces will cause pilling and can degrade the fabrics construction. If there are only hard/abrasive surfaces, lay your towel down first.
Limit your time in a hot tub, the heat will fade the fabric quicker than normal and also cause the elasticity to breakdown faster, so your suit will lose its shape.
When storing your suit after your swim, it is best not to wrap it in your towel, as this has collected all chemicals from the pool and your suit will be subject to them until your take it out.
Do not store your suit in a plastic bag as this will cause your suit to deteriorate and it may also encourage the growth of bacteria and mildew.
2. HOW TO WASH MY SWIMSUIT?
Rinse under the shower after each wear. Once at home, immediately hand wash in cool water with a mild detergent so that any chemicals do not degrade the technical elements of the suit.
Machine washing can have an adverse reaction to the fabric and cause pilling, they can also ruin any built in cups.
Ensure to wash after every use as the build-up of chlorine and sun lotions can also degrade the suit.
Do not use fabric softener.
Do not wring out your swimsuit as this can also damage the fibres, lay flat to dry instead.
3. HOW TO DRY MY SWIMSUIT?
Dry your suit indoors or in the shade, remembering to lay it flat so as not to stretch the suit or cause it to misshapen.
Drying in direct sunlight could cause the suit to fade quicker and degrade the elasticity.
Machine drying is also not recommended, the heat will degrade the elasticity and fabric.